Appearances

This page highlights key milestones in my journey as a CX leader. I’ve had the privilege of being involved with renowned organizations such as MIT Sloan, Techstars, and Campaign Magazine, while collaborating with global brands to drive the future of customer experience. From industry panels to workshops and awards, these experiences reflect my dedication to pushing the boundaries of CX.

Customer Centricity World Series 2025

Awards International - Aug 2025

Jury Panel Member: Experience Design

Customer Centricity World Series 2025

GCXA 2025

Awards International - Feb 2025

Jury Panel Member: Best Customer Service

Gulf Customer Experience Awards 2025

MIT Sloan logo

MIT Sloan Management Review - 12 Nov 2024

Opening Keynote: Mind The Gap

Customer Centricity Summit & Awards

CXPA - Aug 2024

Jury Panel Member : Impact Awards

Global CX Day

CX Strategy and Awards Summit logo

UBS Forums - May 2024

Panel Discussion Member

CX Strategy Summit & Awards

CX Beats Podcast logo

Edna - May 2024

Expert Guest : Navigating the Intersection of CX and UX

CX Beats Podcast

Middlesex University logo

Middlesex University - May 2024

Expert Evaluator : End of Year Project Evaluation

Middlesex University End of Year Evaluation

HCD UAE logo

HCD UAE - Dec 2023

Guest Speaker: First 100 Days as a Design Leader

HCD UAE End of Year Event

CXPA logo

CXPA - Aug 2024

Jury Panel Member: Collaboration Awards

Global CX Day

Martech Vibe - Sep 2023

Workshop Facilitator: Closing the gap between marketing and CX

CX NXT Summit

Campaign Magazine - Mar 2023

Guest Writer : Balancing technology and the human touch in customer experience

Campaign Magazine Middle East

Ad Age logo

Ad Age Magazine - Apr 2021

Featured 'game changer' : Meet the Game Changers of 2021

Ad Age Communicate

University of Stirling - Oct 2020

Expert Mentor : New Startup Business Ideas

Business Incubation Weekend

Techstars - Mar 2020

Workshop Facilitator & Mentor : Startup Weekend

Techstars Startup Weekend

HCD UAE - Feb 202

Guest Speaker: Journey Mapping, the Right Way

HCD UAE Meetup

UXPA - 2017 to Present day

Mentor : UXPA Mentor Scheme

UXPA Mentor Scheme